Refund policy

Refunds & Returns

1. Overview & Scope

These are our general rules for refunds and returns. They apply to:

  • Physical products
  • Digital / downloadable products
  • Membership / access-based digital content

2. Physical Products

(Including, but not limited to: books, toys, backpack, games, bands)

  • If a physical product is faulty, not as described, or doesn’t do what it was supposed to do, you are entitled to a full refund, repair, or replacement.
  • You must notify us of faults within a reasonable time.
  • Full Refund: We offer a full refund for physical products returned in new and unused condition within 14 days from the date of purchase.
  • Return Delivery Fees: Any return delivery fees are the responsibility of the buyer. We recommend using a trackable and insured shipping method to ensure the safe return of your item.
  • Restocking Fee: A £5 restocking fee will apply to returned physical products.

3. Digital / Downloadable Products & Membership Access

Here’s how our refund / cancellation rules work for digital content:

  • When a digital product is delivered to you (for example, by email or by being made available immediately for download or access), it will generally be non-refundable, whether accessed fully or partially, except in cases of fault or as otherwise required by law.
  • If the product is hosted in a secure membership portal and you have not accessed it at all, you may request a refund within 14 calendar days of purchase.
  • If you access the membership portal in any way (view content, download files, log in, etc.), your right to a refund is lost.
  • If the digital content is faulty, doesn’t match its description, or fails to meet the standards implied by law (e.g. satisfactory quality, fitness for purpose), you may be entitled to remedies — repair, replacement, price reduction, or refund — under the Consumer Rights Act 2015.
  • Under the Consumer Contracts Regulations 2013, you typically have a 14-day “cooling off” period, but this right may be lost once download or streaming begins — provided you gave express consent and acknowledged that once the download starts you lose your right to cancel.
  • An exception is when a particular offer includes a trial period or an explicit money-back guarantee. In such cases, we will honour the terms of that offer (i.e. we will refund under the stated conditions).
  • By completing your purchase, you confirm that you understand and accept this policy.

4. How to Request a Refund

  • To request a refund, email us at Support@KindMindAcademy.com within the relevant time period (14 days for qualifying physical or digital products, as above, or as specified in a special offer).
  • Please include your order number, the product name, purchase date, and reason for refund.
  • If we agree you are eligible, we will issue a refund without undue delay, and in any event within 14 days of our agreement to issue a refund.
  • Refunds for physical products will only be processed once the product is returned within the 14-day time period, and the condition is verified as new and unused.

5. Exceptions & Important Notes

  • We cannot offer refunds for digital content that has been delivered (emailed or available for download) or accessed, except in the cases above (fault, statutory remedies, special guarantees).
  • If a special trial or money-back guarantee is offered, that will override the default “no refund after access” rule, but only within the exact terms of the offer.
  • Your statutory rights (e.g. for faulty or non-conforming digital content) cannot be limited by these terms. Even if the content is non-refundable under policy, if it’s defective or fails to match descriptions, you may still have a legal right to a refund or other remedy.
  • We may refuse a refund if misuse, abuse, or breach of terms occurred.

6. Contact

If you require assistance or have any concerns, please contact us via email:  Support@KindMindAcademy.com

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Last updated 11 October 2025